FAQs

Welcome to the Made By Mary FAQ section! We’ve compiled answers to our most common questions below. If you can’t find the information you need, please feel free to contact us.

💎 Product & Materials
Q: What materials are your jewelry pieces made from?
A: We pride ourselves on using high-quality materials. Product descriptions on our website detail the specific metals and stones used, which often include sterling silver, 14k gold-filled, rose gold-filled, and genuine gemstones. Always check the individual product page for exact material specifications.

Q: How should I care for my Made By Mary jewelry?
A: To maintain the beauty of your jewelry, we recommend removing it before showering, swimming, or exercising. Avoid exposure to harsh chemicals (like cleaning agents or perfumes). Store your pieces in a dry, safe place, ideally in an airtight bag or the original packaging. A soft, non-abrasive cloth can be used for gentle cleaning.

Q: Are your products hypoallergenic?
A: While we use high-quality materials, we cannot guarantee that every piece is 100% hypoallergenic for all individuals. If you have known metal sensitivities, please review the specific material list on the product page before purchasing.

🛒 Ordering & Payment
Q: What currency are your prices listed in?
A: All prices displayed on the Made By Mary website are in US Dollars (USD).

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) and other payment options like PayPal and potentially others (e.g., Apple Pay, Shop Pay). The full list of available payment options will be displayed during checkout.

Q: Can I change or cancel my order after it has been placed?
A: We process orders quickly! If you need to make a change or cancel, please contact us immediately at [email protected]. Once an order enters the shipping preparation stage, we may no longer be able to modify or cancel it.

🌍 Shipping & Delivery
Q: Where does Made By Mary ship?
A: We are proud to offer worldwide shipping!

Q: How much does shipping cost?
A: Shipping costs vary depending on your location, the weight of your order, and the shipping method selected at checkout. You can view the final shipping cost on the checkout page before completing your purchase.

Q: Will I have to pay customs duties or import taxes on international orders?
A: Yes. For all international shipments, the customer is responsible for any and all customs duties, tariffs, VAT, taxes, and brokerage fees applied by their country’s customs authority. These charges are not included in your order total or shipping costs and are the responsibility of the recipient.

↩️ Returns & Exchanges
Q: What is your return policy?
A: We accept returns for unused items in their original packaging within 30 days of delivery. Items must be in new, unworn, and resalable condition. Please note that personalized or final sale items may not be eligible for return. Please see our dedicated Returns Policy page for full details and instructions.

Q: How do I initiate a return or exchange?
A: To start a return, please email us at [email protected] with your order number and the reason for the return. We will then provide you with instructions and a return authorization.